Events FAQ

When and how may I pick up my tickets?
Tickets purchased over the phone, or online, may be picked up at the TCAN Box Office during regular box office hours. On the day of performance, tickets may also be picked up 30 minutes prior to show time.
What time should I arrive?
For most events, doors to the performance space open 30 minutes prior to the event start time. The TCAN Box Office will be open 60 minutes prior to the event start time.

Patrons are encouraged to arrive no later than 30 minutes prior to performance to allow ample time to use TCAN's facilities, find your seat, and settle in for the performance. Always check our website to see if a support act will perform before the headliner. If we know about a support act, we will provide information on our calendar listing.
What happens if I arrive late?
Late seating will take place during the first convenient pause in the program.
What is the vibe of the room?
TCAN makes every effort to create a performance environment that is the region's best "listening room" for intimate live performances. This will ensure that you, other patrons, and the performers enjoy the full benefits of the performance. For this reason, we request that once the program is underway you respect fellow audience members by refraining from talking, whispering, or texting while the performance is in progress.
Is smoking permitted?
Smoking is prohibited in TCAN.
What food and beverages are available? May I bring alcohol?
No food or beverage is permitted inside the auditorium other than those purchased at the event, including alcoholic beverages. The snack bar provides soft drinks, coffee, and a selection of light snacks.

At all feature events, TCAN provides beer and wine as a service to patrons. The consumption of alcohol is prohibited by patrons under the age of 21. Anyone violating this by law will be evicted and the alcohol will be confiscated without refund. To purchase alcoholic beverages, a patron must present a valid MA driver’s license or acceptable ID. We retain the right to refuse any ID, and to refuse/cease service to any patron at any time. Our policies are in place for your protection, as well as ours.
Are there restrictions on electronic devices? What about recording?
Cellular phones, beepers, watches, electronic organizers, or other noise alarm devices should be switched to silent mode during the performance. Unless specified or approved prior to the performance, the use of flash cameras and all other video or audio recording devices including cell phone cameras is prohibited.
May I bring young children to an event?
Children and adults of all ages are welcome at children's concerts and daytime family events.

TCAN welcomes children eight years of age and older at evening performances and chamber music concerts. Younger children will be seated at the discretion of the house management. Please consider whether a performance is appropriate for children before planning to attend with infants or young people. Be considerate of your young person's comfort and the enjoyment of other audience members.

How do I properly purchase tickets online with my membership?

Using your Membership
Account On-line

Your membership benefits extend to all members of your household; however, for on-line purchases, there can only be one email account per membership.  Your first time purchasing tickets online, you will set a primary email address for your membership account.  You can change your account information at any time online or by calling the TCAN Box Office.

Write-in for your reference:

PRIMARY EMAIL                                                                 

PASSWORD                                

To Purchase Tickets or Register for a Class

•  At Buy Tickets, select Members

•  Log in to your account:

•  First time users:   “Create new account” and select a password.

•  Repeat users:  use the primary email address for your membership.

•  At Member Information, update your information that has changed.

•  Select “Purchase Tickets/Classes

•  Find the event you are looking for and click on “Buy Tickets.”

•  Click on the Section and the Seats you wish to purchase.  Click on ”add” selected seats to cart.

•  On the Order Summary screen, select the member price.  (Click on the arrow located under Discount next to Price.)

•  Enter any additional information and select Check Out.

 

Additional Information
Box Office and ticketing policies