Classes FAQ

  • How do I register my child for classes?

Select a class from the Class Schedule in the menu bar to register online. 

Or, visit our Box Office, Tue-Fri 12pm-4pm and Sat 12pm-2pm, or call us at 508-647-0097 x201.

  • Do you offer any discounts?

Discounts on most education programs are available to active TCAN members. No other discounts are offered.

  • Do you offer refunds?

In general, no refunds are permitted. Please see the refund policy for more information.

  • Do you offer pro-rates/ reduced rates for partial attendance?

No pro-rates/partial attendance allowed.

  • Do you have scholarships available?

Some scholarship funding is available through the Smile in Every Seat program. 

  • What is the Student/Teacher ratio?

There is 1 teacher to every 13 students.

  • Is there a Summer Counselor-in-Training (CIT) program?

There is no summer CIT program offered.

  • When do I receive confirmation of Registration?

For mail in registrations, the Box Office will confirm registrations with a phone call.  Registrations by phone, in person, or on-line are confirmed at the point of registration. An additional confirmation/informational email is sent about 5 days before the class start date.

  • Can my child be in the same class as a friend/sibling?

If a family wants their child to be grouped with a sibling or friend, both the parent and child must voice this to the teacher on the first day of class.  Note: In Kids’ TV & Let’s Make a Movie, there is often only one group and one final show.

  • Can I come watch a class?

No, however all visitors are encouraged to attend the final performance open to family and friends.  Please contact the Program Director for specific show times. Parents are welcome to wait in our lobby.

  • Are classes ever cancelled?

Classes may be cancelled due to inclement weather, and follow the Natick Public School’s decision to close.

  • What if my child is sick?

Please contact the Program Director directly to notify us if your child is sick and cannot attend.

  • When are the final performances?

Final performances are on the last day of class.  Specific performance times are assigned on the first day of class by teachers.  All students must be present for final performance to be enrolled in the class.

Do you have a question that we haven't answered here? Please contact Erin Basile, TCAN Programming Director at or Kristy Pace.