Job Openings

Founded in 1997, The Center for Arts in Natick is the premier venue for live music, arthouse movie screenings, children's programs, and community events in the MetroWest Boston area. Our mission is access: to serve the region by increasing opportunities to experience, participate in, and learn about the arts. We strive to present arts programs of the highest standard that are available to everyone. 

At TCAN we have a clear vision: to be a place where a diverse mix of talented people want to come, to stay, and do their best work - as performing artists, volunteers, staff members, and board members.

The Center for Arts in Natick currently requires all artists, employees, volunteers and guests to be fully vaccinated for COVID-19.

For volunteer signup and registration, please visit this page and complete the registration form. 

JOB OPENINGS

Theater Operations Manager

The Theater Operations Manager is responsible to maintain and support the successful running of our nonprofit venue. This will include managing the box office and front-of-house event staff, execution of program events and movie screenings, coordination of all venue schedules, inventory management of concessions and office supplies, and compliance with all state and local requirements including permits, health and safety standards, and TIPS certification. Additionally, the Theater Operations Manager may coordinate building and equipment maintenance services.

The Theater Operations Manager will assist in qualifying rental opportunities with prospective clients and may work as Event Manager for several events monthly, as required. Event programs and rental events are scheduled primarily during evening and weekend time periods.

Participates in the creation and communication of related policies and procedures.

JOB RESPONSIBILITIES:

Staff Management and Supervision

· Recruit/train event staff, Event Managers and box office volunteers
· Scheduling of volunteers to support all events and box office hours
· Maintain staff certifications required to offer food/alcohol service
· Support volunteers to meet and exceed patron expectations

Box Office Management

· Maintain events on ticketing system – PatronManager (Salesforce.com)
· Administer reconciliation of transactions, make bank deposits
· Serve as primary expert on ticketing platform
· Provide excellent customer service, resolve transaction issues
· Support reporting requests from booking agencies, ASCAP, SESAC
· Serve as sales agent for all group sales and private rental requests

Event and Program Support

· Manage fulfillment of venue contract obligations for all programs
· Prepare facility for all events including stage, seating, concessions
· Manage concession inventory and restocking process
· Manage accurate payment of performing artists and event staff
· Works as Event Manager for selected events and screenings
· Prepares digital cinema equipment to screen movies

Facility and Office Management

· Manage transitions of all scheduled events and programs
· Manage purchasing and inventory management of all office supplies
· Monitor, identify and resolve all issues with facility and systems
· Secure all licenses and permits required for operation

Qualifications

• Bachelor’s or Advanced degree required
• 3-5 years of experience in operations or theater management
• Supervisory and/or management experience
• Willingness to take direction and learn new things
• Willingness to work evening and weekend programs required
• Massachusetts residents only. If not a current MA resident, provide relocation date and MA town of residence.

Full-time employees at TCAN become eligible to receive additional payment in lieu of health care benefits.

This is a full-time, exempt position. Interested candidates should send a cover letter, resume, salary requirements, and a list of references using this form:

A full job description posting is available on HireCulture.org.

Event Manager - Movie Screenings

Reporting to the Operations Manager, the Event Manager oversees movie screening events at TCAN to maximize the positive experience of our patrons. The ability to work as part of a team is critical for this position.

Key responsibilities are as follows:

• Sell and print tickets using box office software
• Provide excellent customer service and resolve patron issues
• Maintain accurate cash bank and daily sales reporting
• Sell concessions and alcohol under the policies of TCAN and the Town of Natick
• Supervise a team of volunteers to support pre- and post-event duties
• Maintain a clean and professional appearance of lobby, venue and bathrooms
• Ensure compliance with health and safety requirements and policies

Qualifications

• Bachelor's degree or equivalent related work experience
• Maintain working knowledge of digital cinema equipment and operations
• Maintain working knowledge of food and beverage operations and facility
• A high degree of computer literacy with ability to train others
• Ability to deter disruptive conduct while encouraging positive interaction with guests
• Ability to present a professional appearance 
• Superlative time-management and multi-tasking skills
• Must work well under pressure and be even-tempered
• Availability to work evenings with maximum availability

This is a part-time, non-exempt position. Interested candidates should send a cover letter, resume, salary requirements, and a list of references using this form:

A full job description posting will be available shortly on HireCulture.org.
 

Event Manager - Live Performances

Reporting to the Operations Manager, the Event Manager oversees live performance events at TCAN to maximize the positive experience of our patrons. The ability to work as part of a team is critical for this position.

Key responsibilities are as follows:

• Sell and print tickets using box office software
• Provide excellent customer service and resolve patron issues
• Maintain accurate cash bank and daily sales reporting
• Sell concessions and alcohol under the policies of TCAN and the Town of Natick
• Supervise a team of volunteers to support pre- and post-event duties
• Maintain a clean and professional appearance of lobby, venue and bathrooms
• Ensure compliance with health and safety requirements and policies
• Manage relations with performing artists and production crew, including final settlement and merchandise sales
• Manage relations with TCAN production staff - lighting and sound

Qualifications

• Bachelor's degree or equivalent related work experience
• Maintain working knowledge of food and beverage operations and facility
• A high degree of computer literacy with ability to train others
• Ability to deter disruptive conduct while encouraging positive interaction with guests
• Ability to present a professional appearance 
• Superlative time-management and multi-tasking skills
• Must work well under pressure and be even-tempered
• Availability to work evenings with maximum availability

This is a part-time, non-exempt position. Interested candidates should send a cover letter, resume, salary requirements, and a list of references using this form:

A full job description posting will be available shortly on HireCulture.org.
 

Event Bar Manager

Reporting to the Event Manager for selected live performance events, the Bar Manager oversees the responsible sale of alcoholic beverages to enhance the positive experience of our patrons. Most TCAN events offer beer and wine only to adults 21 years of age or older with acceptable proof of identification. The ability to prepare mixed drinks is preferred but required for private functions only. The ability to work as part of a team is critical for this position.

Key responsibilities are as follows:

• Maintain successful operation of bar equipment including taps, kegs, CO2 gas
• Sell concessions and alcohol under the policies of TCAN and the Town of Natick
• Ensure compliance with health and safety requirements and policies
• Provide excellent customer service and resolve patron issues
• Maintain accurate cash bank and daily sales reporting
• Oversee a team of volunteers to support concession and alcohol sales
• Maintain a clean and professional appearance of concession area and surfaces

Qualifications

• High school diploma or equivalent related work experience
• Maintain working knowledge of food and beverage operations and facility
• TIPS certification to serve alcohol in Massachusetts
• Ability to deter disruptive conduct while encouraging positive interaction with guests
• Ability to present a professional appearance 
• Superlative time-management and multi-tasking skills
• Must work well under pressure and be even-tempered
• Availability to work evenings with maximum availability

This is a part-time, non-exempt position. Interested candidates should send a cover letter, resume, salary requirements, and a list of references using this form:

A full job description posting will be available shortly on HireCulture.org.